Shipping Policy:

REFUEL.ae ships all items on the next business day across the UAE.

a. The minimum order Value is 50 AED. 

b. For orders below 100 AED, a fee of 10 AED will apply.  

c. For orders above 100 AED, the shipment is free.


Next Day Delivery - All Emirates
Invoice Value Shipment fee
50-100 AED 10 AED
Above 100 AED Free

Items Marked Sprint are eligible for instant delivery. REFUEL.ae ships Sprint items within 3-4 hours all over Dubai. 

a. Order has to be above 100 AED

b. Sprint Fee is 7.5 AED.

C. For Orders above 500 AED, Sprint Delivery is Free.

Sprint Delivery (3 hours) - Dubai
Invoice Value Shipment fee
Minimum 100 AED 7.5 AED
Above 500 AED Free
If you choose Sprint delivery, and your order contains both Sprint and regular items, they might not arrive together. 

Payment:

Payment on Refuel.ae  can be done in 2 forms: via credit cards and cash on delivery.

Returns:

Items purchased from Refuel.ae can be returned within 7 days of receipt of shipments. The item should not belong to the Non-Returnable Products and/or Categories. Non-returnable products are marked on the product page of the item. Products have to be in their original packaging, and unused. If you received a damaged product, please make sure to take a picture at time of reception & share with the support team.

Support:

If you'd like to return a product email us at support@refuel.ae or contact us on +971 58 5588 963 and one of our staff members will be happy assist you.

Refund:

If you paid via credit card, the amount will be refunded onto your credit card within 14-30 business days from the time of return, or you can opt for store credit (credited within 7 business days).

If you paid Cash on delivery, you will receive store credit for the equivalent amount paid.