PRIVACY POLICY

Refuel.ae provides this notice explaining our online information practices and the choices you can make about the way your information is collected and used. Refuel.ae, being an ecommerce webstore, acts as conduit for a large amount of sensitive and private data. We strive to maintain the privacy shoppers who visit and use our online store. It is our strict policy not to share, rent or sell such data to anyone without your electronic consent.

Information Collection

Refuel.ae collects personally identifiable information from our users at several different points on our websites, www.Refuel.ae
If you purchase online shopping cart services, or other products or services from Refuel.ae , we request personally identifiable information from you, including contact information, such as name, e-mail, and shipping address, as well as and financial information, such as credit card number and expiration date.

Information Use and Ownership

If we have trouble processing an order, we will use this personally identifiable information to contact you. We may also use this personally identifiable information to communicate with you for several other reasons. We may use your e-mail to send you newsletters and updates. Refuel.ae is the sole owner of the personally identifiable information related to individuals, companies or entities purchasing services or products from us.

Promotional Communications

We will occasionally send you communications on products, services, special deals, promotions and news at Refuel.ae. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the "Choice and Opt-out" below.

Service-related Announcements

We may send you service-related announcements on rare occasions when it is necessary to do so, for instance, if our service is temporarily suspended for maintenance. You may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to cancel your account.

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming e-mail to verify your signup. We will also communicate with you in response to your inquiries, to provide the services you request, to invoice you and to manage your account. We will communicate with you by e-mail, telephone or mail.

Shopping Cart Service

We use your personally identifiable information to provide shopping cart services. You enter information, some of which is personally identifiable information, in the Refuel.ae cart configuration form which instructs us on how to process orders you receive on your website. Such information includes the name of your website, contact information for sending orders, contact information for technical issues, shipping parameters, tax guidelines, Shopper checkout and payment options.

Information Storage and Maintenance Profile

We store information that we collect through cookies, log files, and clear gifs to create a "profile" of your preferences. We tie your personally identifiable information and your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you.

Address Verification

In charging your credit card, we may use external third party software or services to verify your address, in order to validate the charge.

Information Sharing and Disclosure

Aggregate Information (non-personally identifiable)
We may share aggregated demographic information about our user base with our marketing partners and advertisers. This information does not identify individual users. We do not link aggregate user data with personally identifiable information.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us.

Choice/Opt-out

If you no longer wish to receive promotional communications, you may opt-out of receiving them by following the instructions included in each communication or by e-mailing us at support@refuel.ae.

Technical Methodologies

Log Files

As with most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information. We use Google Analytics, which uses cookies to track non-personally identifiable information about visitors to our site in the aggregate. Such information includes length of visit, pages visited, geographical location of visitor by IP address and other website browsing behavior. We use this information to improve our website and make it more responsive to the needs of visitors.

Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on our sites. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We use persistent cookies. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. We set a persistent cookie to store the contents of Shoppers' shopping carts so that if a Shopper closes his or her browser, the contents of the cart will be saved for a finite period of time, usually 1 hour. If you reject cookies, you may still use our sites, but you would not be able to benefit from that capability.

Clear Gifs (Web Beacons/Web Bugs)

For e-mail marketing communications, our third party advertising partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs). Clear gifs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly in e-mails and are about the size of the period at the end of this sentence. We use clear gifs in our HTML-based e-mails to let us know which e-mails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. We do not tie the information gathered by clear gifs to our customers' personally identifiable information.

Hyperlinks to Other Sites

Our websites may contain links to other sites that are not owned or controlled by Refuel.ae. Please be aware that Refuel.ae not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
This privacy statement applies only to information collected by this website.

Security

The security of your personal information is important to us. When you enter sensitive information such as a credit card number, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Business Transitions

In the event Refuel.ae goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via e-mail or prominent notice on our websites of any such change in ownership.ة

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at support@refuel.ae or reach out to us on +971 58 5588 963.

REFUEL is your ultimate online sports nutrition retailer in the UAE!. Created by cycling enthusiasts for the cycling community, we’re a fully inclusive shop that offers everything you could possibly want in sports nutrition. Whether you’re looking for protein bars, energy gels, recovery supplements, whey protein powders, shakes, or even just pre-workout and post-workout supplies, we’ve got you covered! And with deliveries made within JUST 3 HOURS in Dubai, and the next day in UAE, Refuel.ae is here to make sure cyclists keep cycling, runners keep running, and all sports-lovers never stop moving!
Email: support@refuel.ae or Contact us on 971585588963

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